Lloyds Bank to test neurosymbolic AI for better customer support
Lloyds Bank 將測試 neurosymbolic AI 來改善客戶服務
The technology blends data learning with logic to deliver transparent, hallucination-free AI results.
這項技術結合了資料學習和邏輯，能提供透明、不會胡說八道的 AI 結果。
Lloyds has partnered with UnlikelyAI to test neurosymbolic AI across its operations to enhance customer service and reinforce its commitment to responsible AI. The trial will occur in Lloyd’s Innovation Sandbox and focus on ensuring accurate, consistent and explainable outputs.
Lloyds 跟 UnlikelyAI 合作，要在他們的營運中測試 neurosymbolic AI，希望能提升客戶服務，也展現他們對負責任 AI 的承諾。這次測試會在 Lloyd’s Innovation Sandbox 進行，重點是確保輸出的結果準確、一致而且可以解釋。
UnlikelyAI combines neural networks with logic-based symbolic reasoning to produce AI that avoids hallucinations and supports transparent decision-making. The firm was founded by William Tunstall-Pedoe, the creator of voice assistant Evi, which helped build Amazon’s Alexa.
UnlikelyAI 把神經網路跟基於邏輯的符號推理結合起來，做出不會產生幻覺、而且決策過程透明的 AI。這家公司是 William Tunstall-Pedoe 創辦的，他也是語音助理 Evi 的創辦人，Evi 後來也協助打造了 Amazon 的 Alexa。
Lloyds hopes the technology will drive more personalised customer support and improve internal efficiency. The bank recently migrated its AI platforms to Google Cloud, further strengthening its digital infrastructure.
Lloyds 希望這項技術能提供更個人化的客戶支援，並提升內部效率。這家銀行最近也把他們的 AI 平台搬到 Google Cloud 上，進一步強化了他們的數位基礎設施。
The announcement follows increased scrutiny from MPs over banks’ reliance on AI and tech vulnerabilities. Lloyds CEO Charlie Nunn believes new large language models could significantly improve customer interaction and personalised advice.
這項宣布是在國會議員對銀行過度依賴 AI 和技術漏洞表達越來越多擔憂之後發布的。Lloyds 的執行長 Charlie Nunn 相信，新的大型語言模型可以大幅改善客戶互動和個人化建議。
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