What we’re optimizing ChatGPT for
我們正在為 ChatGPT 優化什麼？

We build ChatGPT to help you thrive in all the ways you want. To make progress, learn something new, or solve a problem — and then get back to your life. Our goal isn’t to hold your attention, but to help you use it well.
我們打造 ChatGPT 是為了幫助您在各方面都能蓬勃發展。無論是取得進展、學習新知或解決問題，然後回歸您的生活。我們的目標不是要吸引您的注意力，而是要幫助您善用它。

Instead of measuring success by time spent or clicks, we care more about whether you leave the product having done what you came for.
我們衡量成功的標準，不是您花費的時間或點擊次數，而是您離開產品時是否已達成目的。

We also pay attention to whether you return daily, weekly, or monthly, because that shows ChatGPT is useful enough to come back to.
我們也會留意您是每天、每週還是每月回訪，因為這代表 ChatGPT 夠實用，讓您願意再次使用。

Our goals are aligned with yours. If ChatGPT genuinely helps you, you’ll want it to do more for you and decide to subscribe for the long haul.
我們的目標和您的目標是一致的。如果 ChatGPT 真的對您有幫助，您會希望它能為您做更多事，並決定長期訂閱。

This is what a helpful ChatGPT experience could look like:
一個有幫助的 ChatGPT 體驗大概會是這樣：

• “Help me prepare for a tough conversation with my boss.” ChatGPT tunes into what you need to feel at your best, with resources like practice scenarios or a tailored pep talk so you can walk in feeling grounded and confident.
  「幫我準備跟老闆進行一場艱難的對話。」ChatGPT 會根據您的需求，提供練習情境或量身打造的鼓勵，讓您在對話時能感覺更自在、更有自信。
• “I need to understand my lab results.” It explains the numbers and helps you ask the right questions of your doctor, so you and your doctor can personalize your care with more information.
  「我需要看懂我的檢驗報告。」它會解釋報告上的數字，並協助您向醫生提出正確的問題，讓您和醫生能根據更完整的資訊，為您量身打造個人化的照護。
• “I’m feeling stuck—help me untangle my thoughts.” It acts as a sounding board while empowering you with tools of thought so you can think more clearly.
  「我感覺卡住了，幫我理清思緒。」它能作為您的傾聽者，同時提供思考工具，讓您能更清晰地思考。

Often, less time in the product is a sign it worked. With new capabilities like ChatGPT Agent, it can now help you achieve goals without being in the app at all—booking a doctor’s appointment, summarizing your inbox, or planning a birthday party.
通常，在產品上花費的時間越少，反而代表它越有效。有了像 ChatGPT Agent 這樣的新功能，它現在可以幫助您達成目標，甚至不需要開啟應用程式，像是預約醫生、整理收件匣，或是規劃生日派對。

We don’t always get it right. Earlier this year, an update made the model too agreeable, sometimes saying what sounded nice instead of what was actually helpful. We rolled it back, changed how we use feedback, and are improving how we measure real-world usefulness over the long term, not just whether you liked the answer in the moment. 
我們不總是能做到完美。今年稍早，一次更新讓模型變得過於順從，有時說出的話聽起來不錯，但實際上卻沒什麼幫助。我們已經將其恢復，並改變了處理回饋的方式，目前正努力改進如何長期衡量實際的實用性，而不僅僅是您當下是否喜歡這個答案。

We also know that AI can feel more responsive and personal than prior technologies, especially for vulnerable individuals experiencing mental or emotional distress. To us, helping you thrive means being there when you’re struggling, helping you stay in control of your time, and guiding—not deciding—when you face personal challenges.
我們也知道，AI 可能比以往的科技更具回應性與個人化，特別是對那些正經歷精神或情緒困擾的弱勢族群。對我們來說，幫助您成長茁壯，意味著在您遇到困難時給予支持、協助您掌控自己的時間，並在您面臨個人挑戰時，提供引導而非替您做決定。

That’s why we’ve been working on the following changes to ChatGPT:
這就是我們一直在對 ChatGPT 進行以下調整的原因：

• Supporting you when you’re struggling. ChatGPT is trained to respond with grounded honesty. There have been instances where our 4o model fell short in recognizing signs of delusion or emotional dependency. While rare, we're continuing to improve our models and are developing tools to better detect signs of mental or emotional distress so ChatGPT can respond appropriately and point people to evidence-based resources when needed.
  在您遇到困難時提供支援。ChatGPT 經過訓練，能以務實且誠懇的態度回應。過去曾發生我們的 4o 模型未能辨識出妄想或情感依賴跡象的情況。雖然這類情況很少見，但我們仍持續改進模型，並正在開發工具，以便更有效地偵測心理或情緒困擾的跡象，讓 ChatGPT 能適時給予適當的回應，並在有需要時引導使用者參考有實證基礎的資源。
• Keeping you in control of your time. Starting today, you’ll see gentle reminders during long sessions to encourage breaks. We’ll keep tuning when and how they show up so they feel natural and helpful.
  讓您能掌握自己的時間。從今天開始，當您長時間使用時，會看到溫馨的提醒，鼓勵您適時休息。我們會持續調整這些提醒出現的時機和方式，讓它們感覺自然且有幫助。
• Helping you solve personal challenges. When you ask something like “Should I break up with my boyfriend?” ChatGPT shouldn’t give you an answer. It should help you think it through—asking questions, weighing pros and cons. New behavior for high-stakes personal decisions is rolling out soon.
  協助您解決個人挑戰。當您提出「我應該跟我男朋友分手嗎？」這類問題時，ChatGPT 不應該直接給您答案。它應該協助您思考，例如提出問題、權衡利弊。針對高風險個人決策的新功能即將推出。

We’re working closely with experts to improve how ChatGPT responds in critical moments—for example, when someone shows signs of mental or emotional distress.
我們正與專家密切合作，以改進 ChatGPT 在關鍵時刻的回應方式，例如當有人表現出心理或情緒困擾的跡象時。

• Medical expertise. We worked with over 90 physicians across over 30 countries—psychiatrists, pediatricians, and general practitioners — to build custom rubrics for evaluating complex, multi-turn conversations.
  醫療專業知識。我們與來自 30 多個國家、超過 90 位醫師合作，包括精神科醫師、小兒科醫師和家庭醫學科醫師，共同建立了一套客製化的評估標準，用於評估複雜的多輪對話。
• Research collaboration. We're engaging human-computer-interaction (HCI) researchers and clinicians to give feedback on how we've identified concerning behaviors, refine our evaluation methods, and stress-test our product safeguards.
  研究合作。我們正與人機互動 (HCI) 研究人員和臨床醫師合作，請他們就我們如何識別令人擔憂的行為、完善我們的評估方法，以及對我們的產品安全措施進行壓力測試等方面提供回饋。
• Advisory group. We’re convening an advisory group of experts in mental health, youth development, and HCI. This group will help ensure our approach reflects the latest research and best practices.
  諮詢小組。我們正在召集一個由心理健康、青年發展和人機互動 (HCI) 專家組成的諮詢小組。這個小組將協助確保我們的方法能反映最新的研究成果和最佳實踐。

This work is ongoing, and we’ll share more as it progresses.
這項工作仍在進行中，我們會隨著進度分享更多資訊。

Our goal to help you thrive won’t change. Our approach will keep evolving as we learn from real-world use. We hold ourselves to one test: if someone we love turned to ChatGPT for support, would we feel reassured? Getting to an unequivocal “yes” is our work.
我們協助您成長茁壯的目標不會改變。我們的做法會隨著從實際應用中學習而持續演進。我們給自己一個考驗：如果我們所愛的人向 ChatGPT 尋求協助，我們會感到安心嗎？得到一個明確的「是」，就是我們的任務。