What we’re optimizing ChatGPT for
我们正在为 ChatGPT 优化什么

We build ChatGPT to help you thrive in all the ways you want. To make progress, learn something new, or solve a problem — and then get back to your life. Our goal isn’t to hold your attention, but to help you use it well.
我们打造 ChatGPT，是为了助你尽展所长。无论是取得进步、学习新知，还是解决问题——完成这些之后，你便可以回归自己的生活。我们的目标并非牢牢吸引你的注意力，而是帮你善用它。

Instead of measuring success by time spent or clicks, we care more about whether you leave the product having done what you came for.
我们衡量成功的标准，并非用户花费了多少时间或贡献了多少点击量，而是你是否在离开产品时，已经达成了最初的目标。

We also pay attention to whether you return daily, weekly, or monthly, because that shows ChatGPT is useful enough to come back to.
我们同样关注你是否会每日、每周或每月回归，因为这表明 ChatGPT 足够实用，值得你再次使用。

Our goals are aligned with yours. If ChatGPT genuinely helps you, you’ll want it to do more for you and decide to subscribe for the long haul.
我们的目标与您的一致。如果 ChatGPT 能真正帮到您，您就会希望它能为您做更多事，并最终决定长期订阅。

This is what a helpful ChatGPT experience could look like:
一次有用的 ChatGPT 体验大概是这样：

• “Help me prepare for a tough conversation with my boss.” ChatGPT tunes into what you need to feel at your best, with resources like practice scenarios or a tailored pep talk so you can walk in feeling grounded and confident.
  “帮我准备一下，要和老板进行一次硬核对话。” ChatGPT 会精准捕捉你的需求，让你能以最佳状态应对，比如提供模拟场景练习或量身定制的加油打气，让你走进办公室时底气十足、充满自信。
• “I need to understand my lab results.” It explains the numbers and helps you ask the right questions of your doctor, so you and your doctor can personalize your care with more information.
  “我需要看懂我的化验单。” 它会解释各项指标的含义，并帮你准备好该向医生咨询的关键问题，这样你和医生就能在信息更充分的情况下，为你制定个性化的治疗方案。
• “I’m feeling stuck—help me untangle my thoughts.” It acts as a sounding board while empowering you with tools of thought so you can think more clearly.
  “我感觉思绪很乱——帮我理理思路。” 它就像一个回音壁，同时为你提供思维工具，让你能更清晰地思考。

Often, less time in the product is a sign it worked. With new capabilities like ChatGPT Agent, it can now help you achieve goals without being in the app at all—booking a doctor’s appointment, summarizing your inbox, or planning a birthday party.
通常，在产品上花费的时间越少，恰恰说明它越有效。借助像 ChatGPT Agent 这样的新功能，它现在甚至可以在你完全不打开应用的情况下帮你实现目标——比如预约医生、总结收件箱，或是策划一场生日派对。

We don’t always get it right. Earlier this year, an update made the model too agreeable, sometimes saying what sounded nice instead of what was actually helpful. We rolled it back, changed how we use feedback, and are improving how we measure real-world usefulness over the long term, not just whether you liked the answer in the moment. 
我们并非总能做到尽善尽美。今年早些时候，一次更新曾让模型变得过于“听话”，有时它会说些动听的漂亮话，而不是真正有用的内容。我们回滚了这次更新 ，调整了利用用户反馈的方式，并且正在改进如何从长远角度衡量模型的实际效用，而不仅仅是看用户是否喜欢某个即时回答。

We also know that AI can feel more responsive and personal than prior technologies, especially for vulnerable individuals experiencing mental or emotional distress. To us, helping you thrive means being there when you’re struggling, helping you stay in control of your time, and guiding—not deciding—when you face personal challenges.
我们也深知，相比以往的技术，人工智能能带来更强的响应感和更个性化的体验，对于那些正经历精神或情感困扰的弱势群体而言尤其如此。对我们来说，助您成长意味着在您挣扎时伸出援手，帮您掌控自己的时间，并在您面临个人挑战时提供引导——而非替您做决定。

That’s why we’ve been working on the following changes to ChatGPT:
因此，我们一直在对 ChatGPT 进行以下调整：

• Supporting you when you’re struggling. ChatGPT is trained to respond with grounded honesty. There have been instances where our 4o model fell short in recognizing signs of delusion or emotional dependency. While rare, we're continuing to improve our models and are developing tools to better detect signs of mental or emotional distress so ChatGPT can respond appropriately and point people to evidence-based resources when needed.
  在你身处困境时提供支持。 我们训练 ChatGPT 的目标是让它能给出有理有据、诚恳的回答。在某些情况下，我们的 4o 模型未能识别出用户妄想或情感依赖的迹象。尽管这种情况很少见，但我们仍在持续改进模型，并开发工具来更好地识别心理或情绪困扰的迹象，以便 ChatGPT 能够做出适当的回应，并在必要时为用户指引有科学依据的资源。
• Keeping you in control of your time. Starting today, you’ll see gentle reminders during long sessions to encourage breaks. We’ll keep tuning when and how they show up so they feel natural and helpful.
  让您掌控自己的时间。 从今天开始，当您长时间使用 ChatGPT 时，会看到我们贴心的休息提醒。我们会持续优化提醒出现的时机和方式，力求让它既自然又实用。
• Helping you solve personal challenges. When you ask something like “Should I break up with my boyfriend?” ChatGPT shouldn’t give you an answer. It should help you think it through—asking questions, weighing pros and cons. New behavior for high-stakes personal decisions is rolling out soon.
  帮你解决个人难题 。当你问出“我该不该和男朋友分手？”这类问题时，ChatGPT 不应该直接给你答案，而是应该引导你深入思考——比如通过提问、权衡利弊等方式。针对这类事关重大的个人决策，我们很快会推出新的交互行为。

We’re working closely with experts to improve how ChatGPT responds in critical moments—for example, when someone shows signs of mental or emotional distress.
我们正与专家紧密合作，以优化 ChatGPT 在关键时刻的响应——例如，当用户表现出精神或情感困扰的迹象时。

• Medical expertise. We worked with over 90 physicians across over 30 countries—psychiatrists, pediatricians, and general practitioners — to build custom rubrics for evaluating complex, multi-turn conversations.
  医学专业知识。 我们与来自 30 多个国家的 90 多位医生合作——包括精神科医生、儿科医生和全科医生——为评估复杂的多轮对话建立了专门的评分标准。
• Research collaboration. We're engaging human-computer-interaction (HCI) researchers and clinicians to give feedback on how we've identified concerning behaviors, refine our evaluation methods, and stress-test our product safeguards.
  研究合作。 我们正在邀请人机交互（HCI）领域的研究人员和临床医生参与进来，希望他们能针对我们识别不当行为的方式、评估方法的改进以及产品安全防护的压力测试等方面，提供宝贵的反馈意见。
• Advisory group. We’re convening an advisory group of experts in mental health, youth development, and HCI. This group will help ensure our approach reflects the latest research and best practices.
  顾问小组。 我们正在召集一个由心理健康、青少年发展和人机交互（HCI）领域的专家组成的顾问小组。该小组将帮助我们确保所采用的方法能够反映最新的研究成果和最佳实践。

This work is ongoing, and we’ll share more as it progresses.
这项工作仍在进行中，我们会在取得更多进展后与大家分享。

Our goal to help you thrive won’t change. Our approach will keep evolving as we learn from real-world use. We hold ourselves to one test: if someone we love turned to ChatGPT for support, would we feel reassured? Getting to an unequivocal “yes” is our work.
我们致力于助您成功的初心不会改变，但我们的方法会随着从现实世界中汲取经验而不断演进。我们用一个标准来检验自己：如果我们所爱的人向 ChatGPT 寻求支持，我们能放心吗？我们的工作，就是要让这个问题的答案是斩钉截铁的“能”。