[Country] Regulations on Sale of Carriage on Flights
[国家]航班座位销售管理条例
Valid at date: [date] (requirements may be subject to subsequent regulatory update)
生效日期：[日期]（要求可能随后续法规更新而调整）
Table of Contents
目录
SECTION 1: PRICE AND TICKETING TRANSPARENCY 3
第一章：票价与售票透明度 3
SECTION 2: RESERVATION AND TICKETING CHANGES 4
第二节：预订与票务变更 4
SECTION 3: PAYMENT 5
第三节：付款方式 5
SECTION 4: CANCELLATION AND REFUNDS 6
第四节：取消与退款 6
SECTION 5: NAME CORRECTION 7
第五节：姓名更正 7
SECTION 8: ACCESSIBILITY 9
第八节：无障碍设施 9
SECTION 9: omitted 10
第九节：省略 10
SECTION 10: SERVICE ANIMALS 10
第 10 节：服务性动物 10
SECTION 11: OVERBOOKING AND DENIED BOARDING 10
第 11 节：超售与拒绝登机 10
SECTION 12: FLIGHT DISRUPTIONS 11
第 12 节：航班中断 11
SECTION 13: DATA PRIVACY 12
第 13 节：数据隐私 12
SECTION 14: PASSENGER COMMUNICATION 13
第十四节：乘客沟通 13
SECTION 15: COMPLAINT HANDLING 13
第十五节：投诉处理 13
SECTION 16: OTHERS 14
第十六节：其他事项 14
List of Abbreviations
缩略语列表
RX – Riyadh Air, an airline licensed to operate commercial air transport services by the Kingdom of Saudi Arabia. Riyadh Air is the trading name of Aviation Services Company. |
Relevant Laws
相关法律法规
[laws]
[法律法规]
SECTION 1: PRICE AND TICKETING TRANSPARENCY | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
What regulatory obligations apply in respect of fare pricing transparency and breakdown, including disclosure of all fees and charges applied? | ||||||||
What are RX’s obligations in relation to fare advertising and information on fare options? | ||||||||
Are we obliged to offer price match in your jurisdiction? Are there any associated rules regarding a "best price promise” and, if offered, what is the obligation re: refunding the differential amount? | ||||||||
Is it necessary for the full terms and conditions of fare rules to be available for review (either directly, as pop up or via a link) before purchase? | ||||||||
Are we obliged to advise customers during booking when they change their departure point? Do we need to specifically advise customers that their fare currency and rules will change based on departure point? | ||||||||
SECTION 2: RESERVATION AND TICKETING CHANGES | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
Are there passenger rights obligations that apply in relation to ticket changes? Can we charge for ticket/booking changes (provided set out contractually under the fare rules)? |
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Are there any regulatory obligations under which an airline must allow passengers to use return flight of their ticket if they did not show up for the outbound flight? Are we allowed to charge a penalty in such cases? | ||||||||
Are we obliged to allow free cancellation of a ticket (for example within 24hrs of booking the ticket)? If yes, can conditions be stipulated to limit such occurrences- personal data errors, changing mode of payment etc. | ||||||||
Are there any regulatory requirements in relation to confirmation of reservation by email? i.e. must email confirmation of ticket booking be provided within a certain time period? | ||||||||
Any specific regulations to be considered when booking through an online travel agency/third party website/brick and mortar travel agent? Can restrictions on airline NOT be extended when transacting through such third parties? | ||||||||
At the time of ticketing and paying for an itinerary is RX obliged to specify (across various fare categories/RBDs) as to which fare components are refundable and which are not? | ||||||||
SECTION 3: PAYMENT | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
Are there regulatory obligations that require specific payment methods for payments due to customers? For example must payments due be made to a credit or debit card? | ||||||||
Can payments due to a customer be made into an RX ‘wallet’ or must payments be made directly to the card used for booking? | ||||||||
Are there any forms of payment that are mandatory in your jurisdiction? | ||||||||
Must an option be given to customers to be allowed to make cash payments (at RX’s city or airport ticketing offices) for purchases made on the RX website, within a specific deadline? | ||||||||
SECTION 4: CANCELLATION AND REFUNDS | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
Are there any regulations that mandate refunds due must be paid back to original form of payment? Can airline offer ONLY RX credit, to be used at a future point in time? | ||||||||
Are there any regulations that require refunds within a certain timeline and / or process? | ||||||||
Are there any regulatory requirements mandating specific refund process for customers that book directly? | ||||||||
Are there regulatory obligations regarding refunds/payments due to customer where customer has booked through an intermediary (e.g. online travel agent or bricks and mortar travel agent)? | ||||||||
Are there any regulations regarding the communication of Cancellations, Changes and Disruptions that we must follow? (I.e. within X hours airline MUST contact customer and provide these specific details) | ||||||||
Are there regulations that mandate that airline must confirm the refund value, including breakdown, to the customer prior to submitting the refund? | ||||||||
Are there any circumstances where passenger can make changes to their reservation irrespective of fare purchased without additional charge? | ||||||||
SECTION 5: NAME CORRECTION | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
Are there any applicable regulations which require that customer cannot be charged name correction fee for a misspelled name? | ||||||||
Are there any regulations that mandate validation of legal documents for the purposes of name change by human instead of automated validation? | ||||||||
What legal documents are required to support name change? | ||||||||
Are we obliged to carry passengers that have either first or last name missing from their passport? Can the airline use FNU (First name unknown) or LNU (Last name unknown) in the reservations? | ||||||||
SECTION 6: Omitted | ||||||||
SECTION 7: BAGGAGE | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
Are there applicable regulations regarding customer contact time and content for baggage mishandling/loss/damage etc.? If so, what are the consequences of failure comply with these obligations? | ||||||||
Are there applicable regulations setting out customers rights in relation to mishandling, delay, loss and damage of customer baggage which apply in addition to the relevant international aviation liability conventions? If so, what remedies are granted to the customer? | ||||||||
Can fares be offered that do NOT include any check in baggage allowance and/or very limited cabin baggage allowance (under 2 kgs)? | ||||||||
SECTION 8: ACCESSIBILITY | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
Are there applicable regulations specifying mode of communication with customers with disability? | ||||||||
Can the airline ask customer questions regarding disability or reduced mobility (PRM)? | ||||||||
What are the requirements regarding advance notice and timelines to book any special handling services such as wheelchair assistance? | ||||||||
Are passengers with disabilities exempted from paying for specific seats? | ||||||||
Are there any requirements that mandate discounted fares to customers with disability or medical condition? | ||||||||
SECTION 9: omitted | ||||||||
SECTION 10: SERVICE ANIMALS | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
Is airline obligated to carry service animals (guide dogs) or emotional support animals? What restrictions apply in relation to which animals can be carried? | ||||||||
What documents are required for carriage of service or emotional support animals? Is advance notice and confirmation of documents required? | ||||||||
Can airline charge for carriage of service animals and is airline obliged to provide an additional seat? | ||||||||
SECTION 11: OVERBOOKING AND DENIED BOARDING | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
Can airline deliberately overbook flights and is there a restriction on the extent of overbooking permitted? | ||||||||
Is airline obliged to disclose overbooking? | ||||||||
What are the regulations governing the consequences of overbooking and denied boarding? | ||||||||
SECTION 12: FLIGHT DISRUPTIONS | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
What are the airline’s obligations in relation to flight cancellations, delays, downgrades? What compensation is due to a passenger in these circumstances? What passenger communication is required? Is airline obligated to provide hotel accommodation, per diem etc.? | ||||||||
What are airline’s obligations in relation to customer communications in the event of flight disruptions? Is there a requirement to communicate details of flights disruptions and advise customer of their compensation entitlements? Is there a stipulation of the mode and manner of issuing such communication (i.e. cellular phone text message, WhatsApp etc.)? | ||||||||
Are there regulatory requirements regarding timeframe to process refund or compensation for flight disruptions? | ||||||||
SECTION 13: DATA PRIVACY | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
What are RX’s data privacy obligations in relation to passenger bookings, carriage and handling of customer queries and complaints? What is the permitted retention period to hold such personal data? | ||||||||
Is there a requirement to advise the customer when capturing sensitive/special category personal data? Do we need to a statement on personal data at the start of any customer digital contact or calls? | ||||||||
What are the restrictions on using customer data for marketing purposes? Are there any applicable anti-spam laws? | ||||||||
SECTION 14: PASSENGER COMMUNICATION | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
Are there regulatory requirements regarding languages requirements for passenger communication? |
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Are there regulatory requirements regarding method of communication with passengers such as email, SMS, WhatsApp? | ||||||||
Is there a requirement to collect emergency contact number, and if so at what stage do we need to collect this information? | ||||||||
SECTION 15: COMPLAINT HANDLING | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
What are RX’s obligations in relation to complaint handling procedures? | ||||||||
Are there obligations regarding when and how a complaint should be answered or resolved? | ||||||||
What are RX’s obligations in relation to complaints’ reporting? Is RX obliged to report complaints to GACA or other regulator(s)? | ||||||||
SECTION 16: OTHERS | ||||||||
Under what circumstances and to what extent do laws/regulations of your jurisdiction in this area apply to RX? Note: if the answer varies in respect of each individual question listed below, response is next to each question | ||||||||
Business Query | Applicable Regulation(s) | Legal Obligations AND consequences/penalties for non-compliance | ||||||
Does airline have regulatory obligations in relation to seating families together, in particular seating children with parents? Can airline charge customer for seat selection to seat families together? | ||||||||
What regulations apply in relation to advance seat selection? Are there any categories of passengers entitled to free seat selection? | ||||||||
Is the airline free to set its own fares on any sectors of its choosing, without any specific government/regulatory approval? | ||||||||