Ericsson (NASDAQ: ERIC) together with Telefónica (BME: TEF, NYSE:TEF) and Samsung have achieved a proof-of-concept (PoC) project for 5G interactive calling, built on the IMS data channel standard and using Ericsson Cloud IMS network capabilities. Telefónica led the definition of services with Samsung implementing the technology natively in its Galaxy S21 series.
爱立信（NASDAQ: ERIC）与西班牙电信（BME: TEF，NYSE:TEF）和三星一起，基于 IMS 数据信道标准并利用 Ericsson Cloud IMS 网络功能，实现了 5G 交互式呼叫的概念验证 (PoC) 项目。西班牙电信主导了服务的定义，三星则在其 Galaxy S21 系列中采用了该技术。
This capability enables the addition of real-time, remote interaction between people and things, through a regular mobile phone call. With this new 3GPP-based technology, we believe that the communication service provider (CSP) telephony service could be used for more than just basic voice.
这种功能可通过普通移动电话，在人与物之间增加实时远程互动。有了这项基于 3GPP 的新技术，我们相信通信服务提供商 (CSP) 的电话服务可以不仅仅用于基本语音。
The PoC included use cases that demonstrate how the service could function on future commercial 5G smartphones. This groundbreaking technology offers consumers access to screen sharing, gaming and social collaboration within a regular phone call, while consumer-to-business and business-to-business calls will be able to provide better digital experiences through increased efficiency. For example, with remote expert support in business contact centers, the callers could start by interacting with the businesses’ call screen menu content while waiting in the phone queue. During the phone conversation the customer support agent could provide better product and service advice using screen-sharing and content collaboration directly within the call screen. In the future augmented reality (AR) could also be added to further enhance the customer support experience.
PoC 包括使用案例，展示了该服务如何在未来的商用 5G 智能手机上运行。这项开创性的技术让消费者可以在普通电话中进行屏幕共享、游戏和社交协作，而消费者对企业和企业对企业的通话将能通过提高效率提供更好的数字体验。例如，通过企业联络中心的远程专家支持，呼叫者可以在电话排队等候时开始与企业的呼叫屏幕菜单内容互动。在电话交谈过程中，客户支持人员可以直接在呼叫屏幕上使用屏幕共享和内容协作，提供更好的产品和服务建议。未来，还可以添加增强现实技术（AR），进一步提升客户支持体验。
Demonstrations of different use cases will be shown at Mobile World Congress in Barcelona.
This concept and 3GPP-standardized technology enabler, IMS data channel, are part of Telefónica and Ericsson’s shared vision for a 5G connected world where services like collaboration, AR and other services are part of a regular voice call. Adding interactivity and sharing capabilities within high-quality voice calls will make them more convenient for the users and remove the need for separate apps that have to be downloaded, maintained and secured.
Cayetano Carbajo, Director for Core, Transport and Service Platforms, Telefónica CTIO, says: “We are constantly working on developing new 5G innovations and future communications services are a priority area for us in 5G. We are now co-developing and testing 5G interactive calling together with Ericsson and Samsung, among other partners. This could bring new capabilities to 5G voice calls in the future which will benefit our consumer and enterprise customers.”
Gwang-Hyun Gho, Vice President and Head of Communication Processor R&D, Samsung Electronic says: “We are excited to be a part of the initiative to develop new 5G voice capabilities using IMS data channels. We look forward to continue paving the way in 5G innovation to meet our customer’s highest standards by collaborating with industry partners.”
David Bjore, Head of Solution Area Communication services at Ericsson says: “We have during the past years been working on bringing voice services to the 5G era, by building a new 5G 3GPP-standards-based technology enabler, IMS data channel, which could be used for many different types of real-time interactive voice services in the future. With this proof-of-concept together with Telefónica and Samsung, the next major milestone has been achieved by showcasing the technology and example use cases on 5G smartphones.”
CSPs can continue using and improving the voice networks they have already deployed for billions of users across the globe, by leveraging the inherent telephony network values with easy find-and-connect with anyone that has a phone number, quality-of-service, reliability, seamless mobility and security. The successful PoC is bringing the technology closer to a commercial service, by demonstrating how this service could be introduced on future 5G smartphones.
The interactive calling service is using the technology enabler IMS data channel which has been included in the 3GPP 5G standards release 16. The technology is still in the innovation phase and Ericsson is now building and exploring it in collaboration with companies like Telefónica and Samsung to enable future commercial 5G and 4G voice services. The technology could be used for many different consumer and enterprise use cases in the future, and future devices beyond smartphones could also be enabled with these capabilities.
Explore more about 5G interactive calling and IMS data channel here: 5G Voice
