This is a bilingual snapshot page saved by the user at 2025-7-13 5:21 for https://www.udemy.com/course/practice-questions-for-itil-4-foundation-exam/learn/quiz/5928760/test#o..., provided with bilingual support by Immersive Translate. Learn how to save?
Udemy

Practice Questions for ITIL 4 Foundation Exam (UPDATED2025)

Zamknij panel
  • Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?
  • Which TWO BEST describe the guiding principles? 1. Short-term  2. Standards  3.Recommendations 4. Long-Term
  • What is used as a tool to help define and measure performance?
  • Which practice has a purpose that involves creating closer, more collaborative relationships?
  • Identify the missing word in the following sentence. Sponsor is the role that authorizes budget for service [?].
  • Which statement about the inputs and outputs of the value chain activities is CORRECT?
  • Which component is focused on the activities needed by an organization to help it co-create value?
  • Which is a use of a change schedule?
  • Which technology is essential for a centralized Service Desk?
  • Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?
  • Which term could be used to refer to a single person who has independently subscribed to a service?
  • Which term is used to describe removing something that could have an effect on a service?
  • Which statement about value streams is CORRECT?
  • Which statement about service offerings is CORRECT?
  • Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
  • What is the difference between the incident management and service desk practices?
  • Which is MOST LIKELY to be achieved by following a detailed procedure?
  • Fill in the blank. A service enables [?] co-creation by facilitating outcomes that customers want to achieve.
  • Which practice balances management of risk with maximizing throughput?
  • What may form part of a service request procedure?
  • Identify the missing word(s) in the following sentence. When an organization is assessing its current state, it should use [?] to obtain accurate measurements.
  • Which is the FIRST action when optimizing a service?
  • Which value chain activity is concerned with the availability of service components?
  • During which step of the continual improvement model do you create your objective baseline measurement?
  • how is a continual improvement register "used"?
  • Which guiding principle is focused on involving the right people in the correct roles in order to get additional buy-in for the project and increase the likelihood of long-term success?
  • Which practice handles all pre-defined user-initiated service actions?
  • Which is part of the value proposition of a service?
  • Which service value chain activity relates with buying new products?
  • Which is an input to the service value system?
  • Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other sources to help drive improvements?
  • Identify the missing word in the following sentence. An organization which is undertaking an improvement initiative should [?] the existing methods and services when building them
  • Which is recommended as part of the 'progress iteratively with feedback' guiding principle?
  • Which BEST describes the focus of the think and work holistically principle?
  • Which dimension of service management considers governance, management, and communication?
  • What is CORRECT about service request management?
  • Which is a description of service provision?
  • Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?
  • What is MOST LIKELY to be handled as a service request?
  • What represents the need or desire for products and services from internal and external customers?
  • What is the customer of a service responsible for?
  • What is the MOST LIKELY reason that incident management would need a temporary team to work together?
  • How does the 'incident management' practice set user expectations?
  • What is the starting point for optimization?
  • Which organization delivers outputs or outcomes of a service?
  • What is the step after 'how do we keep the momentum going' in the continual improvement model?
Tryb ćwiczeń

Ćwicz odpowiadanie na pytania bez presji i sprawdzaj każdą odpowiedź przed przejściem do kolejnego pytania.

1/46
Oznacz do sprawdzenia
Pytanie 1:
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?
Ustawienia
Tryb pełnoekranowy

6 Full-length ITIL 4 Foundation Timed Test ** Each Exam Comprises +44 Questions [Explaination for each answer]
Ocena: 4,7 na 5
232 ocen
3133
Uczestnicy kursu
278 pytań
Suma
Ostatnia aktualizacja maj 2025
Angielski

Czego się nauczysz

  • Pass the exam with the least effort
  • Efficiency: Save time and money by passing the exam on the first attempt.
  • Self-Improvement: Develop self-assessment skills for continuous learning.
  • Confidence: Build confidence through simulated exam environments.

Opis

"Not Affiliated with or Endorsed by AXELOS"

Non-affiliation disclaimer: This UNOFFICIAL course is not associated with or endorsed by Axelos.

Through these 6 practice tests with +40 questions in each, every question has been meticulously crafted to challenge you. Successful completion of these exams ensures you're well-equipped for the actual ITIL 4 Foundation Certification Exam.

These mock exams are built around the official ITIL 4 Foundation exam guide, giving due weight to the 12 Knowledge Areas, so you can pass the real ITIL 4 Foundation Certification Exam with confidence!

You won't be second-guessing your readiness, you'll be certain that you're equipped to ace the exam, saving both time and money. Scoring an 85% or higher on these practice tests ensures that you're ready to PASS your certification on the first attempt, avoiding expensive re-scheduling fees.

Upon the conclusion of each practice exam, you'll receive your total final score, along with feedback on every question -- this explains why each answer is correct, allowing you to identify areas needing improvement for further study.

These ITIL 4 Foundation Practice Exams simulate real-time testing and provide you with interactive, question-level feedback.

These practice exams are frequently updated to stay current with the latest ITIL 4 Foundation exam release, and also offer a no-questions-asked 30-day money-back guarantee!


This UNOFFICIAL course is also ideal for professionals preparing for the ITIL 4 Foundation certification exam. This course encompasses 240 in-depth questions spanning the entire scope of the ITIL 4 Foundation. These questions serve as effective study tools to assist you in mastering the necessary content for the actual exam. This extensive coverage facilitates a solid understanding of the core concepts and practices, boosting your confidence and proficiency, thereby equipping you to not only pass the real examination but also excel in your IT service management career.


Review

Here's what some students have to say about our ITIL 4 Foundation Practice Certification Exams:

Patrick M. | Rating: 5

Very helpful. The questions are very similar to real world exam ones and the explanations are very useful. Passed today with 97%


Siya  | Rating: 5

Dear Samir, I just passed my exam today and scored 36/40. I have taken your course and practice exams as well. Found them very helpful. I highly recommend to everyone. A big thanks to you!


Michelle | Rating: 4.5

I passed my ITIL v4 exam today. Although there are some typos, the definitions and pertinent scenarios in the course are great. The exam questions are similar to those on the actual exam! Excellent course.


Shotech Solutions L. | Rating: 5

Highly recommend these practice exams. Quite detailed and give very good explanation of the questions. I think all these 6 exams cover very much every part of ITIL v4 foundation exam. Very satisfied with the results.

Karrissa | Rating: 5

The practice questions were similiar to what is on the real test. I passed the ITIL 4 exam on the first try! I am so grateful to the instruction. Thanks so much.


Michael | Rating:  5

Passed my ITIL Foundation Exam with a 98% and did it in 18 minutes...Thanks udemy!!!


Yogesvaran | Rating:  5

Hi Samir, I passed my ITIL exam today with a score of 93% It is possible only because of the practice tests questions. Thank you so much Samir. It's time to celebrate!

Dla kogo jest ten kurs:

  • Students who are seeking to pass the ITIL 4 Foundation Exam

Instruktor

Samir Faraj
ITIL 4 ® MASTER | IT SERVICE DELIVERY MANAGER
  • 4,8 Ocena instruktora
  • 2 957 recenzji
  • 20 974 uczestnika kursu
  • 28 kursu

I am a highly skilled and certified IT professional with a wealth of experience in optimizing IT functions and leading successful IT projects from start to finish. As an ITIL 4 MASTER, I have a proven track record of effectively collaborating with cross-functional teams to maximize project resources and manage daily operations, as well as a skill for communicating with senior management to support strategic decision-making.

With a strong technical background and a focus on results, I excel at creating and training cross-functional teams to meet short- and long-term business goals. I have a passion for providing exceptional IT services that meet or exceed company standards. As a mentor and trainer, I am dedicated to developing the skills and knowledge of those around me, ensuring that they are equipped to handle complex challenges in the ever-evolving IT landscape.

In addition to my IT expertise, I am proficient in web design, SEO, digital marketing, video editing, Photoshop & Illustrator, eCommerce, and social media marketing (including Google AdWords and platforms like Twitter, Facebook, Instagram, and LinkedIn). I am also certified in a range of industry-standard frameworks and methodologies, including ADAPT DIGITAL TRANSOFRMATION, TOGAF, COBIT, PRINCE2, CLOUD COMPUTING, ISO9001, ISO27001 and more.

Furthermore, I have extensive knowledge in Python, AI and Machine Learning, Lean Six Sigma, SCRUM and have used these tools to optimize IT operations and drive innovation within organizations. As a strategic management leader, I have successfully implemented digital transformation initiatives, enabling companies to stay competitive in a rapidly evolving business environment.

As an ITIL trainer, I have a deep understanding of the ITIL framework and its practical application in real-world scenarios. I am dedicated to providing high-quality training and support to individuals and teams, helping them to improve their performance and achieve their career goals. I have a passion for sharing my knowledge and expertise, and I believe that training is an essential component of any successful IT organization.

Wymagania

  • Students who already attended an ITIL 4 Foundation Course
  • Students who are self-studying to pass the ITIL 4 Foundation Exam
Organizuj i zapisuj kursy na listach
Zapisz na liście
Wyjdź z widoku rozszerzonego