Rethinking writing support with Turnitin's AI assistant
重新思考寫作支援：Turnitin AI 助手的應用

AI writing tools are becoming more common in education. How can students use them responsibly?
AI 寫作工具在教育領域日益普及，學生該如何負責任地使用這些工具？

We are familiar with the image of a stressed-out student procrastinating her assignment. The essay is due in the morning, and it’s past midnight. Rather than doing the reading, writing, thinking and learning, the student turns to ChatGPT to crank out a banal essay.
我們都熟悉這樣的畫面：一位焦頭爛額的學生拖延作業到最後一刻。論文隔天早上就要交，時鐘已過午夜。她沒有閱讀文獻、寫作思考與學習，而是轉向 ChatGPT 快速生成一篇平庸的論文。

It’s no secret that AI tools can be misused to hinder the learning process, and students know it. Global research conducted by Turnitin and Vanson Bourne found that 64% of students are worried about the use of AI within education and that it may be shortcutting their learning. *
濫用 AI 工具阻礙學習過程已不是秘密，學生們也心知肚明。Turnitin 與 Vanson Bourne 合作的全球研究發現，64%學生擔憂 AI 在教育領域的使用可能使學習過程被走捷徑。*

But educators and students also understand that, when used correctly, these tools have enormous potential to enhance learning.
但教育工作者與學生也明白，若正確使用這些工具，它們將具備提升學習成效的巨大潛力。
With 67% of students agreeing that AI is essential in helping them prepare for their next steps, the goal is not to completely shelter students from AI, but have them use it in ways that support critical thinking and improve their literacy in how AI can help.
有 67%的學生認同 AI 對於協助他們準備未來發展至關重要，我們的目標不是讓學生完全隔絕 AI，而是引導他們以支持批判性思考的方式使用 AI，並提升他們對 AI 輔助能力的認知素養。

What does responsible student use of AI look like?
學生該如何負責任地使用 AI？

AI should not make writing a frictionless process - researching subject matter, developing a point of view, articulating ideas with evidence, and editing can be a struggle, but it is in that work where the learning happens.
AI 不該讓寫作變成毫無摩擦的過程——研究主題、發展觀點、用證據闡述想法以及編輯修改，這些過程可能充滿挑戰，但正是在這些努力中，學習才會真正發生。
This principle is well-understood in learning science as ' desirable difficulty .' True cognitive growth and long-term retention don't come from effortless tasks, but from engaging in a productive struggle.
這個原則在學習科學中被稱為「有益的困難」，真正的認知成長與長期記憶保留並非來自毫不費力的任務，而是來自於投入具有生產力的掙扎過程。

We hear the phrase “do the work” repeatedly in today’s self-help and relationship improvement culture; work is required for developing, improving, and becoming a better version of yourself.
在當今自我提升與改善人際關係的文化中，我們不斷聽到「付諸行動」這句話；要發展、改進並成為更好的自己，就必須付出努力。

I’m a tennis player and have to hit a frustrating number of bad shots with a new technique to build up to a higher skill level. But, that does not mean I am doing it without help. I have coaches, videos, a partner, and even a ball machine.
身為網球選手，我必須用新技巧擊出大量令人沮喪的壞球，才能提升到更高技術水平。但這不代表我是在沒有協助的情況下獨自練習。我有教練指導、教學影片、練習夥伴，甚至還有發球機。
Students also have resources, including AI, to help them improve skills and develop knowledge, but it is important that they go through the process of thinking, writing, editing, and re-writing.
學生同樣擁有包括 AI 在內的各種資源來提升技能與累積知識，但重要的是他們必須經歷思考、寫作、修改與重寫的完整過程。

Educators have a pivotal role to play in ensuring that students learn to use AI effectively and responsibly . Part of that role is being clear with their expectations about how and whether AI should be used on any given assignment. We developed the AI assistant within Turnitin Clarity to foster student use of AI that supports the learning process with transparency and accessibility in mind.
教育工作者肩負關鍵責任，要確保學生學會有效且負責任地使用 AI。其中部分職責在於明確告知學生，對於每項作業該如何及是否該使用 AI。我們在 Turnitin Clarity 中開發的 AI 助手，正是以透明化和易用性為核心理念，促進學生運用 AI 來支持學習歷程。

So what does responsible AI guidance look like in practice? Leading thinkers on AI in education, like Wharton professor, Ethan Mollick , advocate for using AI as a 'coach or a tutor' that prompts reflection rather than simply providing answers. We designed Turnitin Clarity’s AI Assistant around this very principle.
那麼，負責任的 AI 指導在實際應用中是什麼樣子？教育 AI 領域的領先思想家，如華頓商學院教授 Ethan Mollick，主張將 AI 作為「教練或導師」來促進反思，而非單純提供答案。我們正是基於這一原則設計了 Turnitin Clarity 的 AI 助手。

How does Turnitin Clarity’s AI assistant support learning?
Turnitin Clarity 的 AI 助手如何支援學習？

Turnitin Clarity’s AI assistant offers students feedback at all stages of the writing process, from helping students understand their assignment requirements to providing feedback on citations and use of sources, grammar and language, organizational feedback, and offering critical reflection on their ideas.
Turnitin Clarity 的 AI 寫作助手能在寫作過程的各個階段為學生提供回饋，從協助理解作業要求、提供引用與資料使用建議，到文法與語言修正、文章結構指導，乃至對觀點進行批判性反思，全面支援學生的寫作發展。
Students can request feedback via open prompts or use one of the suggested prompts developed in partnership with educators, like “Help me check my understanding by asking me a difficult question about this part of my paper.” Students can request feedback on selections of text or on the entire paper in progress.
學生可以透過開放式提示請求回饋，或使用與教育工作者合作開發的建議提示，例如「請針對我論文的這個部分提出一個難題，幫助我檢視自己的理解程度」。學生可以針對特定段落或整篇進行中的論文請求回饋意見。

Feedback is tied directly to the instructor’s own guidelines, assignment instructions, and rubric. The AI assistant never generates a full response. Instead, it prompts reflection.
回饋內容直接連結教師的指導方針、作業說明與評分標準。AI 輔助工具絕不代為生成完整答案，而是引導學生進行反思。
It’s like having a TA sitting with you, nudging students to revise or rethink, and supporting writing as a process, rather than an end product. And because student interactions are visible to the instructor, it builds trust and accountability.
這就像有位助教坐在身旁，適時引導學生修改或重新思考，將寫作視為一個過程而非最終成品。由於學生的互動對教師可見，這也建立了信任與責任感。

When instructors provide an AI tool that has been customized for an assignment, not only do students receive feedback that is more relevant but also more consistent.
當教師提供針對特定作業客製化的人工智慧工具時，學生不僅能獲得更加相關的反饋，還能得到更為一致的指導建議。
And when all students in the class have access to Turnitin Clarity’s AI assistant, it creates a level of fairness and consistency they value and expect.
當班上所有學生都能使用 Turnitin Clarity 的 AI 輔助工具時，就能創造出他們所重視且期待的那種公平性與一致性。

And, because we are an education technology company, we treat student data with care it deserves. Turnitin does not use customer or student data to train our AI assistant within Turnitin Clarity.
而且，由於我們是一家教育科技公司，我們以應有的謹慎態度對待學生數據。Turnitin 不會使用客戶或學生的數據來訓練我們在 Turnitin Clarity 平台內的 AI 助手。
When we do use data to evaluate, improve, and extend the quality of the features, we first look to remove personal identifying information and then use anonymized, aggregated, or de-identified student assignment data.
當我們確實需要使用數據來評估、改進和提升功能品質時，我們首先會移除個人識別資訊，然後使用經過匿名化、彙整或去識別化的學生作業數據。

Why does Turnitin offer both AI writing detection and an AI assistant?
為什麼 Turnitin 同時提供 AI 寫作偵測和 AI 輔助工具？

We’ve worked with hundreds of educators across the globe at both secondary and postsecondary levels. The trendline that runs through the conversations is that each instructor has their own approach for guiding and inspecting student use of AI.
我們與全球數百位中學及大專院校教育工作者合作，從對話中發現一個共同趨勢：每位教師對於引導和檢視學生使用人工智慧都有其獨特的方法。
And, their approach can change at the assignment level.
而且，他們的方法可以在作業層級進行調整。

Turnitin offers AI writing detection and an AI assistant to meet the varied educator needs across an institution for different assignment types: formative and summative.
Turnitin 提供 AI 寫作檢測和 AI 輔助工具，以滿足教育機構針對不同作業類型（形成性與總結性）的多元教學需求。
We believe that at the heart of all of these approaches is transparency - students must be open and honest about the tools they use, and instructors must make their guidelines and expectations clear.
我們相信這些方法的核心在於透明度——學生必須坦誠公開所使用的工具，而教師則需明確表達指導方針與期望。

Our mission has always been about integrity in learning and supporting pedagogy, not about banning technology. Turnitin Clarity introduces a new approach to AI learning support, with transparency at its core.
我們的使命始終是維護學術誠信並支持教學法，而非禁止科技。Turnitin Clarity 以透明度為核心，為 AI 學習支援開創了嶄新途徑。

Overview: Rethinking writing support with Turnitin's AI assistant
概述：重新思考 Turnitin AI 輔助工具的寫作支援功能

By framing AI as a learning partner that encourages critical thinking, we can uphold academic integrity while preparing students for the future.
透過將 AI 定位為促進批判性思考的學習夥伴，我們能在維護學術誠信的同時，為學生做好迎接未來的準備。
It all starts with transparency and tools built for learning, not all-purpose tools that make it too easy (and tempting) for students to forgo productive struggle.
這一切始於透明度和專為學習設計的工具，而非那些讓學生過於輕鬆（且誘人）地放棄有益掙扎的萬用工具。

_{*Turnitin was a partner in providing compensation to conduct Vanson Bourne’s research.}